We are now carrying Vermicular Pots > View

In an effort to protect our customers and team members, contactless deliveries are in effect for all orders. Our drivers will continue to contact you via text message or a phone call when they are close to delivering. You will be notified when your package has arrived and will be left at lobby/reception or at the front door of your home or apartment. Drivers will not be available to meet customer in person to review the items they have received.

Return Policy

If you are not satisfied with items
  • MTC Kitchen accepts returns of any new and unused non-food and dry-food items that are in its original condition for a full refund within 30 days of customer receipt.
  • We reserve the right to refuse used or broken items.
  • Without proof of purchase, we are unable to accept any items for return.
  • All items marked “Clearance” may not be returned or exchanged.
  • We do not reimburse shipping charges on returns.
  • Any items returned will have the return shipping cost deducted from the refund based on the dimensions or the weight of the package if you use an UPS return label from us.
  • If you choose to return items via your preferred method, the refund will be issued with the full amount.
  • Free shipping items returned will have the return shipping cost.
If you receive damaged, defective or incorrect items
  • If we made an error on your order or you received damaged, defective merchandise, please notify customer service within 48 hours of customer receipt.
  • For items damaged in transit, please send pictures of damaged items and keep the entirety of original items, all packaging and packing materials for future inspection.
  • We will replace the items or refund the full amount of the purchase price including the cost of shipping.
  • Any shipments replacing an incorrect or damaged item must be shipped to the order’s original shipping address only.
Food Product Disclaimer

Some of our food products are imported from Japan via sea, so the shelf life will be shorter than it is in the Japanese markets. We guarantee that you will be satisfied with the freshness and quality of this product and that it will be delivered to you within any applicable expiration dates. Food products cannot be returned unless the expiration date is within 30 days when the item is delivered. If any food items in your order do not meet your expectations please contact us within 4 days after the receipt of your order. You can reach to us at info@mtckitchen.com or (201) 806-1827.

Refund Process

Upon receipt of your return or exchange, we will process your request within 3 business days. For returns, please allow up to 2 billing cycles for the refund to appear on your statement. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.

How to initiate a product return?

To return your product, please make sure all returning items are packed well and shipped in the original box, or in an appropriately sized box.
Customers can make their return using the carrier of their choice through their own arrangement using the return address below.
Please note that a return fee will be deducted from the refund based on the dimensions or the weight of the package if you use an UPS return label from us.
Please contact us at info@mtckitchen.com if you have any question on obtaining a return label or calculating the return shipping fee.

Returning Address

New York Mutual Trading
Attn: MTC Kitchen Home Return Dept.
77 Metro Way, Ste#1
Secaucus, NJ 07094

Customer Service

If you have any questions contact us at 201-806-1827 or info@mtckitchen.com
Monday through Friday 8:00am - 5:00pm EST