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Frequently Asked Questions

ORDERS

● How do I place an order? Do I have to register? >>

● I'm having trouble with website. >>

● I cannot complete my order. >>

● Is it safe to use my credit card? >>

● How do I change my order? >>

● How do I cancel my order? >>

● Will you deliver my order to locations not listed on your website? or via UPS? >>

● Can I place an order by phone, FAX, e-mail? >>


SALES TAX/USE TAX

● How does your website calculate sales tax? >>


PAYMENT OPTIONS

● What method of payment do you accept? >>

● Is it safe to use my credit card? >>


PRODUCTS

● I have questions about certain products. >>


RETURNS & EXCHANGES

● What is your return policy? >>

● What if I received a wrong item/color/size? >>

● What should I do if the item was damaged/broken/missing parts? >>

● What if I didn't receive my order? >>


DELIVERY

● Which delivery carrier do you use? >>

● How long will it take to receive my order? >>

● Can I specify the date & time of the delivery? >>

● What are your business days and hours? >>

● What is your delivery timeframe? >>

● Where does your website deliver to? >>

● What if my package was delivered to my old or incorrect address? >>

● Can I pick up my order from your warehouse/showroom/will call? >>

● My apartment/condo requires gate code to enter. What should I do? >>



ORDERS

・How do I place an order? Do I have to register? >>

You can place an order without registering with our website.
If you would like to receive new product updates and coupon codes, please register by clicking "Sign up".

To place an order, please follow below steps.
Shopping cart
・Click items you would like to purchase.
・Confirm the quantity of the item.
・Click "ADD TO CART".
・You can keep shopping, or to proceed to check out, click "VIEW CART" (or click shopping cart icon on top right part of the page).
・To proceed check out, enter delivery Zip Code, and click "CHECK".
・If the Zip code you is outside of our delivery area, it will display "Shipping is not available for your address".
 Otherwise, "CHECK OUT" button will appear.
・If you have specific note (Delivery instructions, gate code, etc.), please leave note in the comment box on the left side.

Payment
・Click "CHECK OUT"
・Please enter your information, then click "Continue to shipping".
・Click "Continue to payment"
・Enter your Credit Card information, then click "Pay now".
・Order complete. A confirmation e-mail will be sent.
 If you do not receive the confirmation e-mail within an hour, please check your Junk mail folder just in case.


・I'm having trouble with website. >>

After completing an order, you should receive an e-mail confirmation within an hour to confirm that your order has been processed. Other questions regarding the website, please contact our customer support using this form or call 201-806-1827 (8am-5pm Mon-Fri).


・I cannot complete my order. >>

Please confirm if your delivery address is within our delivery area. Please refer to Home Delivery page for delivery areas. If your area is listed and the order cannot be completed, please contact us using contact form or call us 201-806-1827 (8am-5pm Mon-Fri).


・Is it safe to use my credit card? >>

We place the highest priority in keeping the information you provide to us safe and secure. Please review our website Terms of Service and Privacy Policy for more information. We also use Shopify Payment to authorize all online credit card orders to protect your privacy and prevent any identity theft or fraud. For further information, please visit Shopify Payment Privacy Policy.


・How do I change my order? >>

You may change your order at any time before you click the “CHECK OUT” button. Once your order is submitted and want to change your order, you will have to call us at 201-806-1827 (8am-5pm Mon-Fri). Your order can only be changed if it has not shipped yet. If you received notice for shipping, your order cannot be modified.


・How do I cancel my order? >>

Once your order has been submitted, it can only be cancelled if it has not shipped yet. Please call us 201-806-1827 (8am-5pm Mon-Fri) immediately. If you were unable to cancel your order in time, you may return the products that you purchased in accordance with our Return policy. For details, please read our Return Policy.


・Will you deliver my order to locations not listed on your web? >>

We are working to expand our delivery areas. To provide the best service for our customers, we currently deliver to selected areas. To receive updates on future delivery areas, please register by clicking "Sign up".


・Can I place an order by phone, FAX, e-mail? >>

To protect customer's privacy, we cannot take orders by phone, FAX, or e-mail.


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SALES TAX/USE TAX

・How does your website calculate sales tax? >>

Applicable sales tax will apply to shipments to addresses located within the state of New York, New Jersey.



PAYMENT OPTIONS

・What method of payment do you accept? >>

We accept major credit cards (Visa®, Master Card®, Discover®, American Express®, Diners Club®, JCB®, Shop Pay and Apple Pay®). At this time, we do not accept payments made with wire transfer, checks or money orders.


・Is it safe to use my credit card? >>

Yes, all order transactions are completed with using a secure process.



PRODUCTS

・I have questions about certain products. >>

For product details, please refer to the product page for information such as specifications, allergens, and standards. For other questions, please contact our customer support using contact form.


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RETURN & EXCHANGE

・What is your return policy?. >>

Please view our Return Policy for details.


・What if I received a wrong item/color/size? >>

Please contact our customer support from contact form or call us 201-806-1827 (8am-5pm Mon-Fri) within 48 hours of receiving the order. We will contact you back with the solution to satisfy your needs.


・What should I do if the item was damaged/broken/missing parts? >>

Please contact our customer support from contact form or call us 201-806-1827 (8am-5pm Mon-Fri) within 48 hours of receiving the order. Our customer support will guide you through the claim report. We will require you to take photo of the damaged/broken/missing parts, so please keep the original items include packaging and packing materials.


・What if I didn't receive my order? >>

Please contact our customer support from contact form or call us 201-806-1827 (8am-5pm Mon-Fri) within the day of the delivery. We will check the status and let you know as soon as possible.


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DELIVERY

・Which delivery carrier do you use? >>

We use our own Van to deliver to your home.


・How long will it take to receive my order? >>

Please read Home Delivery page for details.


・Can I specify the date & time of the delivery? >>

At this time, delivery date and time cannot be specified. We will notify the estimated delivery time via phone/text/e-mail. Please note that the delivery time may be delayed depending on traffic and weather conditions.


・What are your business days and hours? >>

Our business days are Monday through Friday, excluding federal holidays, from 8 AM to 5 PM (ET). If you have inquiries outside of the business hours, please contact our customer support using contact form. Please note that we are unable to process orders on Saturdays, Sundays, and federal holidays.


・What is your delivery timeframe? >>

Our delivery will be scheduled between 9 AM to 5 PM (ET) from Tuesday to Friday. At this time, we are unable to specify a time slot, but we will notify you for any changes on our website or by e-mail (customer registration required).


・Where does your website deliver to? >>

Please refer to Home Delivery page for our delivery area, and scheduled dates.


・What if my package was delivered to my old or incorrect address? >>

If you think your package was delivered to incorrect address, please contact our customer support using contact form, or call us 201-806-1827 (8am-5pm Mon-Fri). Orders that are delivered to old or incorrect address due to incorrect shipping information provided by the customer cannot be refunded.


・Can I pick up my order from your warehouse/showroom/will call? >>

We do not offer pick up service for any orders at this time.


・My apartment/condo requires gate code to enter. What should I do? >>

Please leave note for delivery instructions. Note is located left side of the page prior to Checkout.


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