You can place an order as a guest without registering with our website. If you would like to track your order history, please register by clicking "Sign up".
How do I place an order for my business?
We are unable to deliver to restaurants as our deliveries occur in the morning, please open an account with New York Mutual Trading at nymtc.com.
I'm having trouble with website.
After completing an order, you should receive an e-mail confirmation within an hour to confirm that your order has been processed. Other questions regarding the website, please contact our customer support using contact form or call 201-806-1827 (8am-5pm Mon-Fri).
I cannot complete my order.
Please confirm if your delivery address is within our delivery area. Please refer to Home Delivery page for delivery areas. If your area is listed and the order cannot be completed, please contact us using contact form or call us 201-806-1827 (8am-5pm Mon-Fri).
Is it safe to use my credit card?
How do I change my order?
You may change your order at any time before you click the “CHECK OUT” button. Once your order is submitted and want to change your order, you will want to call us at 201-806-1827 (8am-5pm Mon-Fri). Your order can only be changed if it has not shipped yet. If your order is out for delivery, it cannot be modified.
How do I cancel my order?
Once your order has been submitted, it can only be cancelled if it has not shipped yet. Please call us 201-806-1827 (8am-5pm Mon-Fri) immediately. If you were unable to cancel your order in time, you may return the products that you purchased in accordance with our Return policy. For details, please read our Return Policy.
Will you deliver my order to locations not listed on your web?
We are working to expand our delivery areas. To provide the best service for our customers, we currently deliver to selected areas. To receive updates on future delivery areas, please register by clicking "Sign up".
Can I place an order by phone, FAX, e-mail?
To protect customer's privacy, we cannot take orders by phone, FAX, or e-mail.
SALES TAX/USE TAX
How does your website calculate sales tax?
Applicable sales tax will apply to shipments to addresses located within the state of New York, New Jersey.
What method of payment do you accept?
We accept major credit cards (Visa®, Master Card®, Discover®, American Express®), Apple Pay®, PayPal®, Amazon Pay®, Google Pay® and Shop Pay). At this time, we do not accept payments made with wire transfer, checks or money orders.
Is it safe to use my credit card?
Yes, all order transactions are completed with using a secure process.
I have questions about certain products.
For product details, please refer to the product page for information such as specifications, allergens, and standards. For other questions, please contact our customer support using contact form.
Please contact our customer support from contact form or call us 201-806-1827 (8am-5pm Mon-Fri) within 48 hours of receiving the order. We will contact you back with the solution to make this right for you, and we take these reports seriously and work diligently to prevent issues from recurring.
What should I do if the item was damaged/broken/missing parts?
Please contact our customer support from contact form or call us 201-806-1827 (8am-5pm Mon-Fri) within 48 hours of receiving the order. Our customer support will guide you through the claim report. We will require you to take photos of the damaged/broken/missing parts, so please keep the original items that include packaging and packing materials.
What if I didn't receive my order?
Please contact our customer support from contact form or call us 201-806-1827 (8am-5pm Mon-Fri) within the day of the delivery. We will check the delivery status and keep you updated.
At this time, delivery date and time cannot be specified. We will notify the estimated delivery time via phone/text/e-mail. Please note that the delivery time may be delayed depending on traffic and weather conditions.
What are your business days and hours?
Our business days are Monday through Friday, excluding federal holidays, from 8 AM to 5 PM (ET). If you have inquiries outside of the business hours, please contact our customer support using contact form. Please note that we are unable to process orders on Saturdays, Sundays, and federal holidays.
What is your delivery timeframe?
Our delivery will be scheduled between 9 AM to 5 PM (ET) from Monday to Friday. At this time, we are unable to specify a time slot, but we will notify you for any changes by e-mail.
What if my package was delivered to my old or incorrect address?
If you think your package was delivered to incorrect address, please contact our customer support using contact form, or call us 201-806-1827 (8am-5pm Mon-Fri). Orders that are delivered to old or incorrect address due to incorrect shipping information provided by the customer cannot be refunded.
Can I pick up my order from your warehouse/showroom/will call?
Unfortunately, we do not offer pick up service for any orders at this time.
My apartment/condo requires gate code to enter. What should I do?
Please leave note for delivery instructions. Note is located left side of the page prior to Checkout.